Need to return or exchange a product?
If you are not completely satisfied with your purchase you may return it to us for a full refund, a credit on your account or an exchange; please see below for more information.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, be returned in original packaging with original labels / tags attached.
RETURN PROCESS
To return an item please email enquiries@bridgesystemsltd.com giving your order reference number and reason for return. Once you have received authorisation back, please place items in the original packaging and send items to:
Bridge Systems Ltd, 4 Castle Court, Carnegie Campus, Dunfermline, Fife, KY11 8PB
Please note, that unless advised otherwise, you will be responsible for return shipping charges, we strongly recommend you use a trackable method to send your returned goods.
REFUNDS
After receiving your goods and an inspection has been carried out we will process your return or exchange. Please allow seven (7) working days from receipt of your item to process your refund or exchange. Depending on original payment method, refunds may take 1-2 billing cycles to appear on your bank statement. We will notify you by email when your return has been processed.
EXCEPTIONS
The following can not be returned or exchanged:
Bespoke items made to customers specifications
DEFECTIVE OR DAMAGED PRODUCTS
For defective or damaged products please call us on 01383 736621 or email on enquiries@bridgesystemsltd.com
RESTOCKING FEE
A 10% restocking fee will be charged for all returns over a net value of £1,000
QUESTIONS
If you have any questions please do not hesitate to contact us on 01383 736621 or email us on enquiries@bridgesystemsltd.com
